Contact Centre
A modern Contact Centre is the heart of customer engagement, connecting businesses with their customers across voice, chat,…
Learn More
Long queues and inconsistent service can damage trust. Asiatel’s Contact Centre solution transforms call handling with smart routing, live dashboards, and CRM integration—so your customers feel valued and your teams stay productive.
AI Post-Call Analysis transforms your business calls into measurable intelligence. Instead of manually reviewing recordings, your organization gains instant insights into customer sentiment, agent performance, compliance, and conversation outcomes — automatically.
With Asiatel’s advanced AI-powered solutions, every call becomes a source of data-driven decision-making. From sales optimization to customer support excellence, AI Post-Call Analysis ensures no critical detail is missed.
Everything Your Teams Need,
In One Platform
Connects customers to the right agent instantly
Track call volumes, wait times, and agent performance live
Customer details pop up instantly for personalized conversations
Review calls to ensure service excellence and compliance
Customers reach the right agent without long waits
Standardized processes build trust and loyalty
Less manual work, more time solving customer needs
Analytics reveal trends to improve service and decision-making
Asiatel is a leading enterprise communication and digital solutions provider...
We proudly work with clients from:
IT & Technology
BFSI & Fintech
Healthcare
Education & Training
Manufacturing
Retail & E-commerce
Enterprises
Global Organizations
A modern Contact Centre is the heart of customer engagement, connecting businesses with their customers across voice, chat,…
Learn More
AI Voice Agents are transforming the way businesses handle customer interactions. Powered by advanced speech recognition and natural…
Learn More
Introduction Modern businesses demand unified communication platforms that combine collaboration and enterprise-grade voice calling. While Microsoft Teams excels…
Learn More
Guide callers efficiently—before they even reach an agent. Poor call routing frustrates customers. Asiatel’s IVR Configuration ensures callers are guided quickly and accurately to the right destination.
Learn More
One platform for calling, collaboration, and productivity. Stop juggling multiple tools. Asiatel integrates Microsoft Teams with 3CX telephony, giving enterprises full PBX features inside Teams.
Learn More
Stay connected, anywhere your business goes. Traditional phone systems are costly and rigid. Asiatel’s Office Phone Line (Cloud IP PBX) delivers a modern, scalable solution that works across offices, remote teams, and hybrid environments.
Learn MoreBy reducing wait times, routing customers to the right agents, providing multi-channel support, and tracking performance metrics, a Contact Centre ensures faster resolutions and a more personalized customer experience.
Key features typically include intelligent call routing, IVR, real-time monitoring, call recording, analytics dashboards, CRM integration, workforce management, and performance reporting tools.
Yes, modern Contact Centre solutions are often cloud-based, allowing businesses to scale easily, support remote teams, and reduce infrastructure costs while maintaining high availability and security.
A Call Centre primarily handles voice calls, whereas a Contact Centre supports multiple communication channels, including chat, email, SMS, and social platforms — providing a more comprehensive customer engagement solution.
A Contact Centre is a centralized communication hub that manages customer interactions across multiple channels such as voice calls, email, live chat, and social media. It helps businesses deliver consistent and efficient customer support experiences.