Contact Centre
A modern Contact Centre is the heart of customer engagement, connecting businesses with their customers across voice, chat,…
Learn More
Asiatel designs and configures intelligent IVR systems tailored to your business processes.
AI Post-Call Analysis transforms your business calls into measurable intelligence. Instead of manually reviewing recordings, your organization gains instant insights into customer sentiment, agent performance, compliance, and conversation outcomes — automatically.
With Asiatel’s advanced AI-powered solutions, every call becomes a source of data-driven decision-making. From sales optimization to customer support excellence, AI Post-Call Analysis ensures no critical detail is missed.
Everything Your Teams Need,
In One Platform
Designed around your business structure and customer needs
Enables customers to interact in their preferred language
Routes calls differently during business hours, after hours, or holidays
Allows customers to get information without speaking to an agent
Frees agents from repetitive queries and simple call routing
Customers reach the right department without multiple transfers
Structured call flows reduce frustration and waiting time
Handles increased call volumes without increasing headcount
Asiatel is a leading enterprise communication and digital solutions provider...
We proudly work with clients from:
IT & Technology
BFSI & Fintech
Healthcare
Education & Training
Manufacturing
Retail & E-commerce
Enterprises
Global Organizations
A modern Contact Centre is the heart of customer engagement, connecting businesses with their customers across voice, chat,…
Learn More
AI Voice Agents are transforming the way businesses handle customer interactions. Powered by advanced speech recognition and natural…
Learn More
Introduction Modern businesses demand unified communication platforms that combine collaboration and enterprise-grade voice calling. While Microsoft Teams excels…
Learn More
Every call is a chance to impress your customer. Long queues and inconsistent service can damage trust. Asiatel’s Contact Centre solution transforms call handling with smart routing, live dashboards, and CRM integration—so your customers feel valued and your teams stay…
Learn More
One platform for calling, collaboration, and productivity. Stop juggling multiple tools. Asiatel integrates Microsoft Teams with 3CX telephony, giving enterprises full PBX features inside Teams.
Learn More
Stay connected, anywhere your business goes. Traditional phone systems are costly and rigid. Asiatel’s Office Phone Line (Cloud IP PBX) delivers a modern, scalable solution that works across offices, remote teams, and hybrid environments.
Learn MoreModern IVR systems can integrate with CRM, helpdesk, and other business applications. This allows for caller identification, automatic ticket creation, and improved personalization during customer interactions.
Absolutely. IVR configurations can be updated anytime to add new departments, change greetings, modify call routing logic, or adjust business hours without disrupting operations.
Yes, IVR systems are fully customizable. You can create multi-level menus, department-based routing, time-based call flows, language options, and personalized greetings tailored to your organization’s requirements.
A well-configured IVR reduces wait times by directing callers to the appropriate department quickly. It also offers 24/7 automated responses for common queries, ensuring customers receive assistance even outside business hours.
IVR (Interactive Voice Response) Configuration is the process of setting up an automated phone system that interacts with callers through voice prompts and keypad inputs. It helps route calls to the right department, provide automated responses, and improve call handling efficiency.